Fish!: A remarkable way to boost morale and improve results
£7.10£9.50 (-25%)
An updated edition of the international bestseller with inspirational stories and new resources to transform your life.
Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude to the job every day. In this engrossing parable, a fictional manager has the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team.
Seattle’s Pike Place Fish is a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the Pike Place, our manager discovers how to energise and transform her workplace.
Addressing today’s most pressing work issues with an engaging metaphor and an appealing message, FISH! offers wisdom that is easy to grasp, instantly applicable, and profound.
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Additional information
| Publisher | Hodder & Stoughton (8 May 2014) |
|---|---|
| Language | English |
| Paperback | 128 pages |
| ISBN-10 | 1444792806 |
| ISBN-13 | 978-1444792805 |
| Dimensions | 19 x 0.5 x 13 cm |
by Christian
This book is written as a fable set in a business where a new manager is striving to improve her departments customer service. She discovers Pike Place and the famed Fish market and through conversations and guidance turns around the working atmosphere and has great results. By itself this is a good little read which doesn’t take long to get through and resonated well with me. However, for me it wouldn’t be quite as impactful unless you had also seen the excellent Fish! DVD. Without it you can’t quite visualise the way that the business is presented and the impact that they have had on both the employees and customers.
If you have enjoyed books by Spencer Johnson, Ken Blanchard and others in the same vein then you will enjoy this one.
by Kevin Matthews
I can still vividly remember seeing the Film version of this book, even though it was ten years ago and it made an instant and lasting impression.
Since then I have read the book and watched the film countless times, and each time it helps to put everything back in perspective – not just in a business sense, but also in general life.
Unlike many other business management books, the four principles of Be Present, Make Their Day, Play and Choose Your Attitude are wonderfully simple to remember – and more importantly, are even more simple to implement within your business.
AND do they make a difference? YES.
We used FISH! as a vehicle to communicate our culture to everyone in our company, when we re-branded the business in 2005. Since then, we have drawn on the philosophy and the messages time and time again. To top it all, every person who joins our company is given a copy of book to help explain “why we do things the way we do.”
Also, we are a UK company – I know lots of people feel that these principles can only work in the USA. Well, I disagree.
It has helped to make our company different, stand out from the competition, enable the staff to enjoy their work more and help us thrive in an economic climate that has sent many other companies out of business.
by Andy Gallagher
Actually bought this book from Amazon 16 years ago and it’s just popped up for a review. The strength of the book is that I can tell you that even now the principles still hold true, if you work in any kind of management of people this book is essential, once you’ve read it ask your team to read it, it will change everything! Even better if you can get hold of a copy of the accompanying film to watch together. When you’ve forgotten how to do it right and go back to your old ways repeat the process!
by N Griff
Good tactics in the book and the 4 principles are good. It wont be everyone’s cup of tea with regards the storytelling nature of how it is written.
But easy to pick up and put down as a reference
by Jason Donaghy
FISH! is an amazing classic that shares simple yet profound principles to bring to your life, personally or professionally to build more meaningful, authentic and motivated cultures and teams.
by hardbacks forever
I have read this book several times in the few months since I bought it. Each time I learn something new and get an extra boost to face the challenges of running a business in a hectic world. I have found it so inspirational that I have now bought a copy for all of my management team and after giving them a chance to read it held a session to discuss what has been learnt.
The results have been amazing and if someone looks like they are having an “off” day just remind them they can “Choose Your Attitude”. I have now invested in the DVD to share with 100+ staff, they love the story and whilst a fish market and a hotel are very different, the message still works. Since sharing the book with my team our customer satisfaction scores have rocketed, so much so regular guests ask me what has changed and I am proud to share the secret.
The fact that the book can be read in less than two hours is great to just give you an extra lift.
I highly recommend this book to anyone trying find a way to get high performing teams to perform even better or someone trying to build a team.
by Mike
Well what can I say? Amazon asked me to review this book just as it asks me to review every product I buy (and I’m a good customer) so I thought this time I’d waste a little of my time so as to waste a little of yours reader. I could review the Kindle I’m about to get but you’ve all got them by now, I could review the latest Elbow LP that arrived yesterday but I have only heard it once so far and these things grow on you. I did buy a copy of Tom Jones’ “Leave your hat on” this week as well – I could review that too but, well, you’ve all seen “The Full Monty” – if not do buy a copy as it’s a laugh. Bought petrol at BP today – it burns well but no pleasure in using it; underpants from M&S and they function well with support in all the right places; food from Waitrose when I burnt some of that BP fuel and doubtless that will cause a little residue temporarily on those M&S underpants. The FISH book is very short and very easy to read and goes on about “being there” for your customers – very good stuff and should be given to shop staff particularly. It would be totally wasted on a ceratin French energy supplier or a car insurance company based in Wales neither of which seem to have customer service departments, although they do say they care at 8p per minute on an unanswered 0871 number. Wouldn’t you? I think they are just sales prevention units in disguise. Yes get these people to read FISH – in the unlikely event you can find a member of their staff who can read. Meanwhile Amazon is excellent.
by Ghulam Mohammed
I wasn’t sure what I would be reading but this is actually a very good useful and interesting book. It gets more and more interesting as you read it and if it was up to me I would give it to every new starter that started at my place at work !!! Great read !!!