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ITIL For Dummies, 2011 Edition
£2.80
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers’ needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. * Understanding how ITIL can help you * Getting to grips with ITIL processes and the service lifecycle * Implementing ITIL into your day to day work * Learn key skills in planning and carrying out design and implementation projects
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Additional information
| Publisher | 2011th edition (13 April 2012), For Dummies |
|---|---|
| Language | English |
| Paperback | 392 pages |
| ISBN-10 | 1119950139 |
| ISBN-13 | 978-1119950134 |
| Dimensions | 18.8 x 2.29 x 23.37 cm |
by Lauri
Started reading this book as material for a course, but got so interested that decided to buy it for myself. At least for the purpose of my thesis. Well crafted guide to basics of ITIL with practical examples and easy-to-understand structure.
by Alex
Helps you cut right to the value of ITIL so that you can apply it and get value from it, immediately
by Reid Orr
Very readable. A good in-depth explanation of the principles and the elements of ITIL, expressed in terms of how they would be applied to work situations – what actions you would take to apply these principles and fulfil the roles and responsibilities which ITIL sets out.
by Anonymous
I was confused with all the ITIL jargon that the official ITIL manuals try to convey, this books simplifies the whole process. It provides an excellent introduction into ITIL. The author gives some tips along the way and a whole host of websites that you can browse to further your understanding of ITIL. Suddenly the official books don’t look so daunting!
Excellent price considering the official manuals will set you back in excess of £200. The author does recommend you buy the official manuals (get your company to pay for them!).
by jakeblack
Great as a background for the subject of ITIL, very well written and not dry like some ITIL books but if you wish to take the foundation make sure you read either another book are some revision guides in combination with practice papers. Felt that there were 1 or 2 gaps that could catch you out should you choose to take the foundation exam.
by Paul New
I bought this book in the hope that it would give me sufficient knowledge to pass the ITIL Foundation exam. Before buying I read some of the reviews to see what others had found so I think it’s only fair to share my own view, which is that it’s perfectly possible to pass having “just” read this book. I work in an organisation that uses ITIL but I hadn’t previously studied the theory at all. My approach was to read parts 1 and 2 and make notes before having a couple of passes reading over them before the exam. I also made use of the free practice paper on the ITIL website: this gave me confidence that I knew enough to pass, which I did a couple of days later with 87.5%.
The book goes into the right level of detail and there is obviously an attempt to not bog the reader down in endless jargon while at the same time giving the key definitions. I didn’t read the ‘Putting it into practice’ section of the book as I didn’t feel I needed to to pass the exam so I can’t comment on how useful or otherwise the book is for this purpose.
by Avarice
This book was very useful in preparing for foundation certification. It has quite a bit more detail than you need for the foundation exam, which is useful because the cram courses tend to be too focused to give a proper understanding of the framework.
by GearGimp
1 page of content over 100 pages of spiel. Not necessarily the authors fault, itil is a cash-in. Learn lean instead.