The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers (BUSINESS BOOKS)

£20.70£23.70 (-13%)

Proven customer engagement approaches for winning in the most important moments driving profitability and growth―customer retention and expansion

Industry analysts report that up 70- 80% of business growth comes from existing customers.

So why are you still investing mainly in attracting new customers? And, leaving renewals and upsells to chance?  Or, worse yet, using a one-size-fits all approach to acquisition as you do for expansions?

The Expansion Sale provides everything you need to seize the competitive edge in the customer-success space. Authors Erik Peterson and Tim Riesterer explain how the buying psychology of existing customers differs from that of new customers, and show how to adapt your commercial engagement strategies accordingly. They provide clear, easy-to-apply messaging frameworks for creating and delivering winning conversations in the four must-win commercial moments of customer success: ensuring renewals, communicating price increases, increasing upsells, and apologizing effectively for service failures.

Read more

Buy product
EAN: 2000000346519 SKU: C19DDB7F Category:

Additional information

Publisher

Illustrated edition (19 Mar. 2020), McGraw Hill

Language

English

Hardcover

256 pages

ISBN-10

1260462757

ISBN-13

978-1260462753

Dimensions

15.88 x 2.54 x 23.5 cm

Main Menu

The Expansion Sale: Four Must-Win Conversations to Keep and Grow Your Customers (BUSINESS BOOKS)

£20.70£23.70 (-13%)

Add to Cart